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RETURN POLICY
Last updated December 12, 2023
Thank you for choosing AMA Flutes. We strive to ensure your complete satisfaction with our handcrafted flutes. If, however, you are not entirely satisfied with your purchase, we offer options for a full refund or an exchange, in accordance with the guidelines of our return policy.
RETURNS
All returns must be postmarked within fourteen (14) days of the purchase date. Items must be in new and unused condition, with all original tags, labels, and packaging intact to qualify for a return.
RETURN PROCESS
To return an item, securely package it in its original packaging along with the completed return form, and send it to the following address:
AMA Flutes
Attn: Returns
Eisenlohrstr. 24
Freiburg, Baden-Württemberg 79115
Germany
RETURN SHIPPING COSTS & HANDLING FEES
- Within Germany: We provide free return shipping labels. A handling fee of €10 will be deducted from your refund.
- Outside Germany (within the EU): A handling fee of €20 will be deducted from your refund. Customers are responsible for paying return shipping costs and must arrange their own shipping.
- USA, Canada, New Zealand, and Australia: A handling fee of €50 will be deducted from your refund. Customers are responsible for paying return shipping costs and must arrange their own shipping.
These fees help cover the costs of shipping and packaging.
REFUNDS
We will process your refund or exchange after receiving and inspecting the returned item. Please allow at least fourteen (14) days from receipt of your item for processing. You will be notified via email once your return is processed.
EXCEPTIONS
For defective or damaged products, please contact us at the details below to arrange a refund or exchange.
Please Note:
- Sale items are FINAL SALE and cannot be returned.
QUESTIONS
For any inquiries regarding our return policy or if you need assistance with a return, please contact us at: info@amaflutes.com
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Single flute – key of F#
322,00 € Select options This product has multiple variants. The options may be chosen on the product page -
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Drone Flute – key of A
345,00 € Select options This product has multiple variants. The options may be chosen on the product page -
Single Flute – Key of A
278,00 € Select options This product has multiple variants. The options may be chosen on the product page -
Droneflute – Key of F#
432,00 € Select options This product has multiple variants. The options may be chosen on the product page -
Bass Drone Flute – key of D
585,00 € Select options This product has multiple variants. The options may be chosen on the product page -
Single flute – key of D
365,00 € Select options This product has multiple variants. The options may be chosen on the product page
